Frequently Asked Questions

Cancellation Policy

At Driftwood Rentals, we understand that plans can change unexpectedly. However, to ensure fairness and maintain the integrity of our booking system, we have established the following cancellation policy:

Cancellation Timeframe: Customers may cancel their reservation up to 48 hours prior to the scheduled reservation time without incurring any penalties.

Refund Eligibility:

  • Cancellations made more than 48 hours before the reservation time are eligible for a full refund.
  • Cancellations made within 48 hours of the reservation time will not receive a refund.

Cancellation Procedure: To cancel a reservation, customers must notify us by phone or email at least 48 hours before the scheduled reservation time. Please provide your reservation details and contact information when requesting a cancellation.

Exceptions:

  • In the event of unforeseen circumstances, such as extreme weather conditions or mechanical issues with our equipment, Driftwood Rentals reserves the right to cancel reservations with less than 48 hours' notice. In such cases, affected customers will receive a full refund or the option to reschedule their reservation.

No-Show Policy: Failure to show up for a reservation without prior cancellation will result in forfeiture of any refund or credit.

Weather Policy

At Driftwood Rentals, we prioritize the safety and enjoyment of our customers. As such, we have established the following weather policy to ensure that all activities are conducted under safe and suitable conditions:

Inclement Weather Conditions: In the event of inclement weather, including but not limited to heavy rain, thunderstorms, high winds, or any other conditions deemed unsafe by our staff, Driftwood Rentals reserves the right to cancel or reschedule activities for the safety of our customers and staff.

Weather Monitoring: Our team closely monitors weather forecasts leading up to scheduled activities. We rely on reputable weather sources to assess current and projected weather conditions in the area.

Notification of Changes: If changes to scheduled activities are necessary due to weather conditions, Driftwood Rentals will notify affected customers as soon as possible. Notification methods may include email, phone calls, text messages, or updates on our website or social media channels.

Rescheduling and Refunds: In the event that activities need to be canceled or rescheduled due to weather conditions, affected customers will have the option to either reschedule their activity for a later date (subject to availability) or receive a full refund for the canceled activity.

Customer Safety: While we strive to provide enjoyable experiences for our customers, safety remains our top priority. Customers are encouraged to adhere to any weather-related advisories or warnings issued by local authorities. Customers should also follow any instructions provided by our staff regarding weather-related changes to activities.

Flexibility and Understanding: We understand that changes to scheduled activities can be inconvenient, and we appreciate the flexibility and understanding of our customers in such situations.

By participating in activities with Driftwood Rentals, customers acknowledge and agree to abide by this weather policy. We thank you for your cooperation and understanding as we prioritize safety and customer satisfaction.

General Information

  • The rental cost includes all essential safety equipment.
  • Gasoline costs are included within the rental rates.
  • Must be 21 years or older to rent either a boat or jet ski.
     
  • All Watercrafts must be returned to the Seven Coves Marina by the contracted Return Time or a fee of $3.00 per minute will be charged upon return. 
  • Once the necessary contractual agreements and waiver forms have been completed and signed, keys for the watercrafts will be issued to the responsible party. Our staff will verify that all required documentation is in order before authorizing access to the watercrafts.
  • Texas law requires that anyone born after September 1, 1993 must complete a boater safety course in order to rent a boat or jet ski. The boater safety course can be found online at https://www.boat-ed.com/texas/
  • Responsibility for any damage to rental boats and equipment, including propellers, falls on the customer.